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| With a network of over 1600 technicians, no matter where you are, Telcom & Data can provide you with installation and on site repair and trouble shooting services for your communication systems.
Whether you have Polycom, Forum Communications, Sonexis or any of other brands we have the expertise to help you. If you are relocating and need your system moved call us we can have you up and running with out missing a call.
Hour hourly rates start at $ 145.00 per hour with usually a one hour minimum. If your system is down Telcom & Data has the parts and service techs to get you back up a running in no time. Call us at 800-335-0229. We answer our phone live and can help you immediately.
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| Placing an order at telcom-data.com should be quick,
easy and above all, secure. Follow these steps to complete your
electronic order.
Adding an item to the cart:
 Once
you have found the item you want, simply enter in the quantity
and click the "Add to Cart" button on Product Detail
page. This button is located at the bottom of the Product Detail
Page. If you do not enter a number in the Quantity box, it defaults
to "1".
When you have finished adding items to your Shopping Cart, click
the 'view cart' link. This begins your telcom-data.com ordering
process.
Changing Item Quantities:
If you wish to buy multiple quantities of an item you have placed
in your Shopping Cart, change the number in the "Quantity"
box. Please click the "Add to Cart" button again for
each change you make in the quantity. The quantity does not add
the new number to your current total, but instead replaces it.
Deleting Items:
If you wish to delete an item, just check the Delete check Box,
it will automatically delete the item and update your cart.
Completing Your Online Purchase:
When purchasing telcom-data.com products online, Secure Online
Ordering is enabled by clicking the "Submit" button.
This link will take you into a secured area where telcom-data.com
will guide you step-by-step through the order process to complete
your on-line transaction.
Purchase Orders:
Telcom & Data will gladly accept your companies purchase
order. Please fax your purchase order along with credit information
including 3 references to 312-432-1168. Upon review of credit
information Telcom & Data will notify you of acceptance and
will ship your order immediately. Telcom & Data also offers
terms and leasing on large ticket items.
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Save 30% Off On Telephone System Maintenance
Call now at 800.335.0229
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| Fax over a copy of your most recent maintenance
bill to 312-432-1168 and find out how you can save up to 30%. Or
fill out the
Maintenance Quote Request
form online. Your telephone system is the lifeblood of your
business, Telcom & Data understands your need for uninterrupted
communications. We offer service agreements that will provide
you with the highest level of customer satisfaction, quick response
time at a 30% savings.
- Telcom & Data a provider AVAYA/Lucent products will save
you 30% on your current service contract.
- Our staff of Lucent/Avaya trained technicians are on call
24 hours a day.
- We service the complete line of telephones, circuit packs,
processors, and voice mail.
- Your service agreement covers you fully on all parts and labor.
- Our 800# repair hotline is manned 24 hours a day 7 days a
week 365 days a year for your added security. RMATS lines will
notify Telcom & Data of minor and major alarms 24/7.
- Your Telcom & Data service agreement will provide you
with remote maintenance and emergency on site response.
- Your Telcom & Data Agreement provides you with 2 hour
major alarm response time and 8 hour minor alarm response time.
- Your Telcom & Data Agreement includes an annual on site
technician visit at no charge.
The bottom line is reduced administration an unsurpassed commitment
to your communication needs and a greater level of service that
can't be matched. Fax a copy of your most recent
maintenance bill to 312-432-1168 or call me at 800-335-0229.
Maintenance FAQs
1. Why Maintenance with Telcom & Data Inc.?
Telcom & Data Inc provides expert personalized service at
30% savings. With more than a decade of experience, we have the
resources to take care of your need for uninterrupted communications.
We offer service agreements that will provide you with the highest
level of customer satisfaction, an unsurpassed commitment to your
communication needs and a greater level of service that can't
be matched.
- Our staff of Lucent/Avaya trained technicians are on call
24 hours a day.
- We service the complete line of telephones, circuit packs,
processors, and voice mail.
- Your service agreement covers you fully on all parts and labor.
- Our 800# repair hotline is manned 24 hours a day 7 days a
week 365 days a year for your added security. RMATS lines will
notify Telcom & Data of minor and major alarms 24/7.
- Your Telcom & Data service agreement will provide you
with remote maintenance and emergency on site response.
- Your Telcom & Data Agreement provides you with 2 hour
major alarm response time and 8 hour minor alarm response time.
- Your Telcom & Data Agreement includes an annual on site
technician visit at no charge.
2. How does Telcom & Data Inc. provide maintenance
at 30% savings?
As systems age prices go down for hardware. Parts for these systems
become more available as systems get upgraded or traded in. Therefore
the price to maintain the systems actually goes down. Also other
companies charges a premium for their services. Telcom & Data
has a list of 1500 contracting companies made up of primarily of
ex-Lucent and Avaya early retirement technicians.
3. What is your emergency response time?
2 hour major alarm response time and 8 hour minor alarm response
time.
4. What locations does Telcom & Data Inc. cover?
Telcom & Data covers all over the United States & Canada.
Telcom & Data Inc. has a list of 1500 contracting companies
made up of primarily of ex-Lucent and Avaya early retirement technicians.
5. How can we reach Telcom & Data Inc. in case of emergency?
Our 800# repair hotline is manned 24 hours a day 7 days a week 365
days a year for your added security. RMATS lines will notify Telcom
& Data Maintenance Monitoring Technicians of minor and major
alarms 24/7.
6. What kind of industries does Telcom & Data Inc.
already cover under maintenance?
Hospitals, Law Offices, Insurance Agencies, Restaurants, Hotels
& Motels, Real Estate Agencies, manufacturing Plants, Non Profit
Organizations, Software Consultants and lots of other Service oriented
Industries.
7. How can we get a quote online?
Fill out the
Maintenance Quote Request
form online. We will get back to you ASAP.
8. What is the procedure to get Maintenance with Telcom
& Data Inc.?
Fax over a copy of your most recent maintenance bill to 312-432-1168.
We will get back to you with a maintenance quote at 30% to 50% savings.
9. Does Telcom & Data Inc. provide any references?
Yes we do, you can Email us at rtrinidad@telcom-data.com
with your name, company name, address, phone number and the telephone
system you have right now.
10. Is there a phone/parts exchange?
Yes, If a telephone part or phone which is under maintenance goes
bad, we send a replacement overnight.
Why have maintenance on your telephone system?
- Budget and Savings. Maintenance helps a company budget
its telephone operating costs. If a major outage occurs, the
monthly maintenance plan would cover such an occurrence instead
of a costly unplanned system outage.
- Peace of Mind. Knowing that your system is covered
can give assurance that if anything does happen, your system
it is covered and it will be back up and running smooth with
out costly repairs.
- Faster Response Time. Preferred customer status gets
you the fastest response time for service. If another call was
received by a non maintenance customer the maintenance customer
would receive priority handling.
- Free Phone Support. Need help programming a phone?
Call us and we’ll give you free over the phone support.
Non maintenance customers are billed at $ 105.00 per hour.
- Free On Site Annual Tech Visit. Telcom & Data will
provide an onsite tech visit to insure your system will stay
running smooth. The on site tech visit can pint out potential
problems and correct them. The on site tech visit is a $ 165.00
value.
- 10% Rebate. Telcom & Data will rebate 10% of your
total maintenance payments towards the purchase of new system.
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With our Conference Bridge Lease Option through Marlin Leasing you have
tax benefits with lease payments - your payments may be fully deductible.
Leasing permits 100% financing with no down payment, so you get
the equipment you need without a major cash outlay. With leasing,
you can arrange long, flexible terms with low monthly payments.
Leasing lets you put your equipment to use immediately to generate
revenues - with minimum budgetary impact. Leasing conserves valuable company working capital and preserves
your bank credit lines.
Lease payments are fixed, not adjustable - you don't have to worry
about floating interest rates.
Please fill out the credit application and we can get you started.
We even have leasing options for new start up businesses |
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Lease
Application
Lease
Calculator |
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Telcom & Data Inc. has a fully integrated testing,
repair and refurbishing facility specifically for AT&T, Lucent
and Avaya business telephone and voice mail systems including Definity,
Legend , Merlin, Partner and Spirit.
- We use advance testing equipment that detects a component's
design weakness for subsequent redesigns or replacement with
improved components.
- Minimum 24-hour burn-in period simulating real world conditions
to prevent future failure
- Exclusive chemical paint process that restores original luster
to plastic casings
- Conditional, anti-static repair center which protects sensitive
equipment
Time is of the essence when equipment needs repair or replacement.
That's why Telcom & Data Inc. has several time-saving programs
to speed up repairs and minimize downtime:
- Extensive inventory of in-stock parts and related peripherals
- Emergence same-day repair service
- Innovative Advanced Replacement Program for 24-hour delivery
of replacement parts
- Standard turn around within 10 to 15 business days for non-emergency
repairs Longer, more Extensive Warranties
Telcom & Data Inc. offers repairs and equipment with complete
satisfaction guaranteed and extended warranties such as:
- A 12-month warranty.
- Emergency-Replacement Guaranteed on all critical components
- Completely reconditioned equipment and components offering
improved performance and longer product life
- For superior repair and refurbishing of your telecommunications
equipment and components
At Telcom & Data Inc., we are eager to provide services for
you. We firmly believe that our various solutions will reduce your
cost-structure and improve your customer base. Get ahead of the
competition, Telcom-Data is with you. Call 888.565.6999
For superior repair and refurbishing of your telecommunications
equipment and components Call us at 888-565-6999
or Fax 312.432.1168
Telcom & Data Inc.
Repair Dept
200 North LaSalle St
Chicago, IL 60601
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| Hands
on Training on all AT&T Lucent Avaya Systems
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Here for more information |
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In both the Legend/Magix as well as the Definity,
the course is "hands on" with emphasis on administration
of the systems. 
- Day one we cover the proper installation of the systems, including
power and grounding requirements and initial administration
of the system.
- Day two, includes basic trunking, and station additions, remote
access for administration, administration of the dial plan and
feature code assignments.
- Day three, advanced trunking, DS1, with both T-1 and ISDN
trunking arrangements, uniform dial plan, and basic DCS.
- Day four, complete networking of the 4 systems using dcs for
feature transparency between locations, ARS, and AAR, Class
of Restriction, Class of Service, Station features, Coverage,
hunt groups, centralized voice mail.
- Day five "special applications" review and wrap
up
The Legend/Magix is 4.5 days combining the basic and advanced
administration in to one class. The Definity is also 4.5
days, combines parts of the previous basic installation and
maintenance class, networking, basic administration, and trunking.
Prior experience with either of the products is not necessary.
The Legend/Magix class follows a more strict schedule during
the week due to the specific course outline, and exercises.
The Definity is more customized in each class, depending on the
needs of the audience.
Our Training Facilities are located in St.
Marys, Georgia, the Gateway to Cumberland Island National Seashore.
Experience the beauty of the waterfront and a historic village
blending charm with southern hospitality. St. Marys goes back
to the mid-1500s and was established as a town by the English
in 1787. Park your car and stroll along Osborne Street, shaded
by giant oak and palm trees. White picket fences surround many
of the historic landmarks. Flowered walkways invite you to come
rock "for a spell" on one of the many sea-breezed verandas
Definity Course Objectives
Upon successful completion of this course, the student will be
able to complete the following, using system documentation:
- Define AT&T acronyms, system components, and system architecture
- Identify the interrelationship of DEFINITY System Gi/s/vs
components and features
- Perform system power-up and initialization procedures
- Administer system, terminal, and trunk features using the
G3-MT (Management Terminal)
- Perform maintenance procedures to resolve hardware problems
and translation errors
Call us toll free 800.556.1676 Access Code
70
Merlin Legend Course
Objectives
Upon successful completion of this course, the student will be able
to complete the following, using system documentation:
- Hardware, Power and Grounding Installation
- System Administration, Forms and Set-up, System Renumber
- Administration of System, PBX and Key Mode
- Console Administration, and Remote Administration
- Uniform Dial Plan and Network
- Trouble shooting and solving error messages
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| Customers who switched
from POTS lines to PRI usually experience a 25%-35% reduction in
monthly telephone service costs |
| Call now at 800.335.0229. Get a
FREE consultation and analysis. |
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Have you heard the term PRI? Many telephone service providers
have been talking about it lately.
PRI or Primary Rate Interface is a ISDN equivalent of a T1 circuit.
Most of our Merlin users currently use POTS lines. Plain Old
Telephone Service or "POTS" Lines. Customers who switched
from POTS lines to PRI usually experience a 25%-35% reduction
in monthly telephone service costs
The standard analog line provides local dial tone for the small
to medium size business. They are used for such things as making
and receiving telephone calls, faxing, modems, security systems
and credit card/ATM machines. For each Pots line there is a port
in the Merlin system that is needed and you also pay a monthly
line fee for each line. This can add up to be very expensive.
POTS service is also referred as switched service.
ISDN PRI digitally delivers your local, long distance, DID and
internet service over one 4-wire interface. Your ISDN PRI T-1
has 23 channels that move voice and data along nicely at 64 Kbps.
Consolidation makes sense because you reduce your network costs
by incorporating PRI into your existing telecommunications blueprint,
thus eliminating POTS line charges to the local exchange carrier.
The D Channel is the 24th Channel. It constantly communicates
with the Central Office ensuring the proper bytes and uninterrupted
transmission. It also helps you comply with the E911 Law by delivering
the phone number, extension number and physical location of the
caller to 911. In addition, you automatically get Caller I.D.,
the name of the calling party on incoming and outgoing calls.
Customers who switched from POTS lines to PRI usually experience
a 25%-35% reduction in monthly telephone service costs. Get a
FREE consultation and analysis by calling 800.335.0229.
Find out how much you can save by using
the latest in digital T1.
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Overview
Telcom & Data's Financing Solutions Introduce Equipment
for Services from Paetec
 Rapid
changes in telecommunications technology have given today's businesses
many options to improve the flow of information internally as
well as throughout the world. The challenge becomes keeping your
facility on the forefront of technology while working within increased
budgetary constraints.
If budgetary constraints were not an issue, what technology would
your facility purchase to keep current in today's voice and data
environment? PAETEC offers an Equipment for Service (EFS) financing
program that allows you to stay up to date with current technology
and work within your budget. The EFS program offers Telcom &
Data customers a profit-sharing mechanism that provides a unique
opportunity to acquire equipment with minimal or no capital outlay
while still recognizing a reduction in network costs.
Unparalleled Value, Convenience, and Flexibility
The Equipment for Service program creates unparalleled value,
convenience, and flexibility through:
- Preferred pricing: leveraging PAETEC's buying power for equipment
partners including Avaya and Cisco
- Experienced consultants: to analyze equipment and network needs
- Convenient billing: one consolidated monthly bill for equipment
and all network services
- Everyone wins!
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Equipment For Service
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| Call (800 335 0229)
or (888 565 6999) for Solutions.
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| Bienvenidos, Telcom & Data es su recurso con la
mas alta innovación en telecomunicación para negocios
y el gobierno. Nosotros tenemos la variedad de productos que le ayudara
perfeccionar su negocio incluyendo la mas prestigiado
AVAYA
comunicación sistemas para negocio grande o pequeño.
Otras soluciones incluye unified messaging servers,
VOIP
system and solutions,
call accounting,
call
center software,
audio and video conferencing,
loud speaker paging system,
uninterruptible
power supplies y
personnel alerting systems.
También tenemos productos de fabricantes de
AVAYA,
Alpha Technologies,
Polycom,
Duvoice,
Forum Communications,
Bogen,
Wheelock,
Viking Electronics,
Plantronics
y Trisys Communications.
Los invitamos que nos visite en nuestra pagina de Internet
o llámenos al 800-335-0229 en donde encontrara servicio inmediato
y atención personal
Nosotros hemos diseñado nuestra pagina de Internet para realizar
y respaldar nuestro servicio. Tenemos gran cantidad de recursos
para ayudarle obtener servicio, partes y reparaciones de productos
nuevos o reconstruidos. También puede obtener servicio técnico
por teléfono llamando al 800-335-0229. Por favor llámenos
para cualquier servicio de teléfono o sistema de Teléfono!
30 días de garantía o se le regresara su dinero
Nosotros garantizamos su satisfacción en todo nuestro producto
de TELCOM-DATA. Usted puede regresar cualquier articulo (excluyendo
software y ordenes en especial) dentro de 30 días de recibir
el producto para un reembolso total (menos envió y aplican
recargos del 20% por retornarlo)
Por favor a note…. Si pago por cheque, TELCOM-DATA le regresara
su dinero en la manera más conveniente así sea por
cheque o si prefiere le daremos un crédito, por favor llámenos
al 800-335-0229.
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