Polycom Time & Materials On-site support for one Video product is specially designed for servicing the equipment and maintenance carried out by certified Polycom engineer. It is priced per incident and response time generally depends upon availability of engineer. Polycom may charge additional fee if problem found to be different from original incident. This service will be carried out in synchronization with Polycom business hours.
At Telcom & Data we strive for long term customer relationships, that’s why we offer a 60 day 100% money back guarantee on ALL of our products. (Except Special Made-to-Order Products, including Wheelock MEDC and Explosion Proof Products) If you are not happy with a product for any reason simply call us at 800-335-0229 and request a Return Authorization number for a full 100% credit. All returns require prior authorization, please. Returned items must be repacked in ORIGINAL packaging NO EXCEPTIONS. Telcom & Data wants to be your one stop telecommunications company. Let us know how were doing by calling 800-335-0229 and ask for extension 832.